Frequently Asked Questions
Everything you need to know about shopping with Union Los Angeles.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 14 days of delivery. Please note that certain exclusive releases and sale items are final sale.
How long does shipping take?
Standard domestic orders typically process within 2-3 business days. Shipping times vary by location, but most orders arrive within 5-7 business days after dispatch.
Do you ship internationally?
Yes, we ship to most countries worldwide. International customers are responsible for any customs duties, taxes, or brokerage fees incurred during the import process.
Can I cancel or modify my order?
To ensure fast delivery, we begin processing orders immediately. Once an order is placed, we are generally unable to make modifications or cancellations.
Are the products authentic?
As an authorized retailer for every brand we carry, we guarantee that all products sold on our site and in-store are 100% authentic.
How do your 'La Brea' raffle releases work?
High-demand footwear releases are often managed via a raffle system. Winners are notified via email with a specific window to complete their purchase.